Terms and Conditions

Last Modified: 18 Aug. 2025

These terms explain how we operate and what both you and Adventure Master Trek agree to when you book a trip with us. Please read them carefully before confirming your booking.

1. Booking Policy

Nepal Trips

A 30% deposit is required to confirm your trip.
This deposit is non-refundable.
The remaining balance can be paid:
- Upon arrival at your pre-trip meeting in Kathmandu
- Or in advance via bank transfer or credit card

Bhutan & Tibet Trips

A 50% deposit is required to confirm your booking.
The remaining balance must be paid at least 20 days before your trip.

Last-Minute Bookings

Nepal trips can be booked up to 10 days before departure. Full payment required. No refund applies.
Bhutan & Tibet trips can be booked up to 20 days before departure. Full payment required. No refund applies.

2. Payment Options

We accept:

Online payments (via our secure gateway)
Credit/Debit cards (Visa, Mastercard – 4% service fee applies)
Wire/bank transfers (client covers transaction fees)
Cash payments (in Kathmandu, with clean and recent USD bills—2009 or newer, $50 or $100 denominations)

3. Cancellation & Refund Policy

Nepal Trips

Cancel 20+ days before trip: 30% deposit is kept; rest refunded.
Cancel less than 20 days: No refund.
If you cancel after the trek starts, no refund is available.
No-shows on the departure date are not refundable.

Bhutan & Tibet Trips

Cancel 30+ days before trip: 50% deposit is kept; rest refunded.
Cancel less than 30 days: No refund.

We can provide documentation for insurance claims if needed.

4. Rescheduling Your Trip

Nepal Trips

Notify us at least 20 days in advance to change your dates.
A USD 200 per person rescheduling/transfer fee applies.
If transferring the trip to someone else, you must find a replacement.

Bhutan & Tibet Trips

Notify us at least 30 days in advance.
A USD 500 per person rescheduling/transfer fee applies.
You are responsible for finding the replacement person.

5. Everest Base Camp Trek – Special Policies

If You Cancel

30+ days before departure: Full refund (excluding bank fees)
10–29 days: 30% refund
5–9 days: 50% refund
Less than 5 days: No refund
If you postpone at the last minute, there’s no extra fee
Once the trek has started, no refund is provided

If We Cancel

If we cancel due to weather, disasters, or political issues:
- You can reschedule or
- Receive a full refund

6. Helicopter Tour – Special Policies

If Canceled by Weather

100% refund

If Canceled by You

Before departure: Refund per above policy
After departure: No refund

If Canceled by Us

You can reschedule or receive a full refund

7. Flight Delays (Lukla / Mountain Regions)

Weather delays are common for flights to/from Lukla
Please allow 1–2 extra days in your plan
If flights are canceled, helicopter sharing may be arranged (approx. USD 550/person, one-way)
These costs are not included in your trip package
We’ll provide documentation for insurance reimbursement

8. Travel Insurance

All guests must have valid travel insurance that covers:

Trip cancellation
Medical emergencies
Helicopter evacuation
Lost baggage or items
Natural disasters
Flight delays

Adventure Master Trek is not responsible for expenses not covered by your insurance.

Note: Travel insurance must provide coverage for trekking activities at altitudes up to 6,000 meters. Please verify this from your end.

9. Health and Fitness

You must be in good health and capable of walking in mountainous terrain.
Please talk to your doctor before the trip.
Inform us of any existing medical conditions during booking.

10. Passport & Visa

Nepal

Your passport must be valid for at least 6 months after your return date.
Visas can be obtained:
- Upon arrival at Kathmandu airport
- Or from the Nepalese embassy in your country
Visa fees are not included in the trip price.

Bhutan & Tibet

We handle all visa and permit arrangements
The fee is included in your package
You’ll need to provide:
- A clear scan of your passport
- A passport-size photo
- Travel insurance proof

11. Unforeseen Events

We are not responsible for changes caused by:

Political unrest or strikes
Government rule changes
Natural disasters (earthquakes, landslides, floods)
Illness or personal emergencies
Delayed or canceled flights

Any extra costs from such events will be your responsibility.

12. Incomplete Trip

If you decide to stop the trip early for any reason, no refund will be provided for unused services like:

Accommodation
Meals
Transport

13. Price Adjustments

If your trip is changed due to unforeseen issues:

We’ll offer a similar-value alternative
Services already used will be deducted
If the new trip costs more, you’ll pay the difference

14. Single Supplement

Trip prices are based on shared (twin) rooms
If you prefer a private room, an extra charge applies (you’ll be informed in advance)

15. Children Policy

Travelers under 16 must be with a parent or legal guardian

16. Privacy Policy

We value your trust. Your personal data will never be shared or sold. It’s only used for trip coordination.

17. Publicity Consent

By joining our trips, you allow us to use any photos/videos taken during your adventure for our website, social media, or promotional materials.

18. Guest Conduct

You must behave respectfully and follow local rules.
If your actions disturb others or break the law, we may remove you from the trip.
No refund will be issued in such cases.

19. Complaints

If something isn’t right during your trip, please tell our team immediately. We will do everything we can to resolve the issue quickly and fairly.

20. Legal Jurisdiction

All bookings are governed by Nepalese law. Any legal disputes will be settled in the courts of Kathmandu, Nepal.

Disclaimer

Adventure Master Trek’s terms and conditions apply only to bookings made directly with us through our official website, email, or authorized company representatives.
If you have booked your trip through a third-party agent or travel agency, their own terms and conditions will apply. In such cases, we recommend reviewing their policies carefully before confirming your booking.